We take pride in the reputation that we have built and countless customers will back us up on this. We are not telling you to disregard every one of our Endurance Warranty complaints, but know that if they are a legitimate complaint, they are already being handled accordingly. Our customer quickly figured out that this was not a real review. We clicked on the user’s profile and they only had one review posted and an inactive account for over 3-years. This means one of two things: either somebody was REALLY upset with us or it was a fake review. Now this might not seem like a lot, but when the review is only 8-sentences long, it means that that phrase was used in more than half of the review. In this complaint, the reviewer used the words ‘Endurance Warranty Services scam’ 5-times. We addressed her second issue once the first was resolved. Endurance Warranty complaints: Are you a scam? This wasn’t a concern to her exactly, but was still somewhat confusing. She had earlier seen that we were Rated on the BBB’s own webpage. Our customer was just as confused as we were with the comment regarding our BBB rating. Endurance Warranty complaints: Are you a member of the BBB? We understood why she was concerned about these Endurance Warranty complaints, we were concerned as well.
The review was on a website and featured a review that stated that we were not accredited members of the Better Business Bureau (with an “F” rating) and that we were merely a scam. She happily guided us right to the review in question. However, there are certain situations when you shouldn’t put too much faith in customer complaints or reviews.īecause we take Endurance Warranty complaints so seriously, we asked her to tell us what she had read and where she had read it. We truly believe that you should research a company as much as you can before buying a product or service. She admitted that we ‘looked great’ but there was one thing she was worried about: our Endurance Warranty complaints.Īt Endurance, we are not afraid to address the subject of Endurance Warranty complaints. She had seen our television commercials and decided to look us up on the internet. She was interested in extended coverage for her vehicle because it was about to turn 7-years old. The other day we had a customer on the phone who called in asking for more details about our company.
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